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Sr ERP Functional Analyst – Customer Service
| Company | nVent |
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| Location | Andover, MN, USA |
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| Salary | $89300 – $165800 |
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| Type | Full-Time |
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| Degrees | Bachelor’s, Master’s |
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| Experience Level | Senior |
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Requirements
- Bachelor’s degree in business or technology with ideally 5+ yrs experience in a functional or IT role supporting Sales, Customer Service or related field or advanced degree with a minimum of 2 years relevant experience
- Minimum 2 years of experience supporting an ERP Sales and Distribution Module or related field; JD Edwards specific experience strongly preferred
- Experience in a multi-site manufacturing business environment preferred
- Must have experience configuring a module in a major ERP (i.e. SAP, Oracle EBS, M3, etc.)
- Supporting full scale ERP implementation experience is beneficial
- Ability to communicate clearly with digital and business team members across multiple levels & functions of the organization
- Results oriented; displays persistence when facing complex challenges; applies problem-solving skills and tools to overcome obstacles & drives accountability for self and team members
- Clear, concise written and verbal communication skills.
Responsibilities
- A key member of the ERP team, responsible for spearheading change by defining functional requirements and configuring systems to support sales and customer service capabilities.
- Responsible for documenting business requirements, system design, and business goals.
- Work closely with business teams (including Customer Care, Sales Operations, and Commercial Finance) to facilitate and translate business requirements into current and future state process maps, specifications, and user stories.
- Offer expertise in ERP customer service order management, including but not limited to: Sales Order Entry, Interco transactions, Pricing, Rebates, Returns, Warranty and Services, EDI, ATP (available to promise), MDM (Customer Master), Integrations to Ecommerce and sales enablement portals.
- Serve as a process expert, bridging the gap between ERP functionality and nVent’s business processes.
- Support the implementation, deployment, and maintenance of technical solutions related to processes managed across ERP and its integrated application ecosystem.
- Collaborate with Digital teams in the selection, design, and development of technology solutions, and with business teams in the definition, testing, and implementation of these solutions.
- Demonstrate your project management skills in an agile environment to ensure projects are completed time and within budget.
- Being part of a team to select and implement a new ERP for a $1billion+ business.
Preferred Qualifications
- Experience in a multi-site manufacturing business environment preferred
- Supporting full scale ERP implementation experience is beneficial
