Sr Engineer – Command Center Operations

Sr Engineer – Command Center Operations

Requirements

• At least 21 years of age.
• Proof of authorization to work in the United States.
• Bachelor’s degree in Information Technology, Computer Science, or a related field (preferred).
• Must be able to obtain and maintain any certification or license, as required by law or policy.
• 5-10+ years demonstrated experience in network engineering, preferably within a Command Center environment.
• Hands-on experience with network design, implementation, and troubleshooting.
• In-depth knowledge of networking protocols (e.g., TCP/IP, BGP, OSPF) and technologies (e.g., VLANs, VPNs, QoS).
• Proficiency with network hardware and software from vendors such as Cisco, CheckPoint, Aruba and F5.
• Strong troubleshooting and problem-solving skills.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills.

Responsibilities

• Continuously monitor network, server, and system performance using monitoring tools.
• Design and implement network solutions to meet business requirements.
• Configure and deploy network hardware, such as routers, switches, firewalls, and load balancers.
• Ensure network redundancy and disaster recovery.
• Monitor network performance and availability using advanced network monitoring tools.
• Conduct regular maintenance tasks, including firmware updates, patch management, and hardware replacements.
• Perform network audits and assessments to ensure compliance with policies and standards.
• Diagnose and resolve complex network issues, including connectivity problems, performance degradation, and security breaches.
• Act as an escalation point for Command Center technicians and other IT staff.
• Document incidents, troubleshooting steps, and resolutions in detail.
• Implement and manage network security measures, such as firewalls, VPNs, and intrusion detection systems.
• Ensure compliance with industry standards and regulatory requirements.
• Conduct vulnerability assessments and apply security patches as needed.
• Analyze network performance data to identify areas for improvement and optimization.
• Propose and implement enhancements to increase network efficiency and reliability.
• Stay up to date with the latest networking technologies and best practices.
• Work closely with other IT teams, such as server administrators and application developers, to support overall IT infrastructure.
• Provide technical guidance and training to Command Center staff and other IT personnel.
• Communicate effectively with stakeholders regarding network status, incidents, and project progress.
• Work closely with Engineers and act as a mentor.
• Work closely with Shift Manager and may require filling in as needed.
• Perform job duties in a safe manner.
• Attend work as scheduled on a consistent and regular basis.
• Perform other related duties as assigned.

Preferred Qualifications

• Relevant certifications (e.g., CCNP, CCIE, JNCIP) are highly desirable.
• Strong interpersonal skills with the ability to communicate effectively and interact appropriately with management, other Team Members and outside contacts of different backgrounds and levels of experience.