Sr. Director – Workplace Governance

Sr. Director – Workplace Governance

Requirements

• 10+ years of experience in workplace operations, corporate travel, enterprise systems, finance governance, or program leadership in a global enterprise (tech industry preferred).
• Proven ability to lead cross-functional teams, manage vendor ecosystems, and operationalize strategy.
• Deep understanding of workplace systems architecture, integration best practices, and enterprise service platforms (e.g., IWMS, CAFM, ServiceNow, SAP Concur, Oracle).
• Experience driving process improvement, automation, and compliance in a highly matrixed environment.
• Demonstrated success serving in a Chief of Staff or operational leadership role supporting executive stakeholders.
• Familiarity with M&A integration, enterprise risk, and performance analytics.

Responsibilities

• Establish and enforce global workplace policies and procedures, ensuring consistency, compliance, and audit-readiness across functions.
• Build and optimize internal control systems, partnering with Finance, Legal, and Procurement to drive alignment with enterprise standards.
• Lead operating model design, risk mitigation, and service governance across the Workplace Solutions group.
• Direct global travel strategy, vendor management, and employee experience programs across AMER, EMEA, and APAC.
• Oversee end-to-end management of corporate card programs, including policy design, compliance, and systems integration with finance.
• Continuously improve usability, policy compliance, and cost-effectiveness of travel and T&E systems.
• Own the Workplace systems ecosystem—including selection, implementation, administration, and integration of tools that support space planning, IWMS/CAFM platforms, project delivery, service requests, asset management, and EHS systems.
• Design and maintain the systems architecture that integrates Workplace tools with HRIS, Finance, Facilities, and Security platforms.
• Partner with IT, Procurement, and vendors to ensure systems are scalable, secure, and optimized for performance and end-user experience.
• Define and enforce data standards, workflows, and automation that enable efficiency and actionable insights.
• Define and manage the workplace KPI framework, producing dashboards and scorecards for operational efficiency, cost control, and service performance.
• Deliver executive-ready reporting for quarterly business reviews, audits, and strategy sessions.
• Use data to inform decision-making and continuous improvement efforts across workplace services.
• Lead contract strategy, SLAs, and relationship governance for all Workplace service providers and technology vendors.
• Own vendor lifecycle management from selection to performance reviews, renewals, and rationalization.
• Serve as the Workplace integration lead during M&A events, ensuring seamless onboarding of systems, vendors, and service models across sites and functions.
• Identify integration risks, operational redundancies, and alignment opportunities post-acquisition.
• Operate as the strategic right hand to the AVP, Global Workplace Solutions—aligning initiatives, enabling execution, and driving internal communication across the team.
• Manage planning cadences, staff meetings, and team performance rhythms to ensure organizational focus and accountability.
• Prepare executive presentations, position papers, and leadership updates on behalf of the AVP.
• Lead special projects and task forces that cut across verticals and align with enterprise priorities.

Preferred Qualifications

• Executive presence, excellent communication, and high emotional intelligence.
• Systems thinking with a strong bias toward execution and measurable outcomes.
• Data-driven decision-making and continuous improvement mindset.
• Highly organized with the ability to manage multiple priorities across time zones and business functions.