Sr. Director – Security Operations

Sr. Director – Security Operations

Requirements

• Bachelor’s degree or higher in Cybersecurity, Information Technology, Computer Science, or a related field.
• 10 years of experience in cybersecurity, with a proven track record of managing security operations and delivering managed security services.
• At least 5 years in a senior management or Director role.
• Strong knowledge of security technologies and tools, including Phishing techniques, email based threats, Social network based threats, threat intelligence, data mining and countermeasure design and creation.
• Excellent leadership and team management skills, with the ability to motivate and guide cross-functional teams.
• Excellent communication and interpersonal skills, capable of building relationships with customers and stakeholders.
• Familiarity with compliance frameworks (e.g., NIST, ISO 27001, SOC 2) and regulatory requirements.
• Strong analytical and problem-solving abilities, with a proactive approach to identifying and addressing security risks.
• Demonstrated ability to drive security initiatives and manage complex security challenges.

Responsibilities

• Lead and mentor a team of Managers, security analysts, Leads and SMEs, fostering a culture of collaboration, continuous learning, and professional growth.
• Responsible for collaborating with R&D to continually drive to better automated security outcomes.
• Collaborate with CSMs and AMs to ensure full-value delivery and communication for all customers.
• Leverage automation to ensure optimal gross margins.
• Continuously evaluate and mature a strong set of KPIs and control plans to ensure trends are monitored and deviations are addressed proactively.
• Provide guidance, training, and performance evaluations to ensure the team’s effectiveness and growth.
• Drive innovation and scale into our day-to-day processes and methodologies, leveraging skillsets and capabilities present on the team, and partnering with cross functional stakeholders.
• Partner with SOC Leads to Coordinate schedules, assignments, and tasks to ensure 24/7 coverage and effective response to security incidents.
• Accountable for the daily operations of the SOC, overseeing incident detection, analysis, response, and resolution.
• Collaborate with team members to investigate and mitigate security incidents, ensuring timely and effective containment and resolution.
• Build visualizations for and monitor SOC metrics/Key Performance Indicators (KPIs) and assess trends to evaluate operational efficiency and identify opportunities for improvement.
• Be deeply engaged in the delivery of managed security services to customers, ensuring desired security outcomes, attainment of service-level agreements (SLAs) and customer satisfaction.
• Establish and maintain strong relationships with customers, acting as an escalation point of contact for customer issues.
• Collaborate with customers to understand their security needs, provide recommendations, and communicate security posture and incident status.
• Lead and support incident response efforts, guiding the team in handling and mitigating security incidents to minimize impact and prevent future occurrences.
• Stay current with emerging cyber threats and vulnerabilities, utilizing threat intelligence to enhance threat detection and response capabilities.
• Identify opportunities to streamline and automate security processes, enhancing the efficiency and effectiveness of the SOC.
• Implement best practices, workflows, and procedures to ensure consistent and standardized incident response and reporting.
• Develop and execute security strategies and plans specific to managed services.
• Align security operations with organizational goals and client requirements.
• Stay abreast of industry trends and emerging threats to ensure proactive security measures.
• Serve as a key contact for clients regarding security operations and concerns.
• Build and maintain strong relationships with clients to ensure satisfaction with security services.
• Address complex security issues and provide timely resolutions to client concerns.
• Lead, mentor, and develop a high-performing security operations team.
• Oversee team recruitment, training, and professional development.
• Foster a collaborative and innovative work environment within the security operations group.
• Ensure compliance with relevant regulations, industry standards, and best practices.
• Conduct risk assessments, vulnerability analyses, and audits to identify and mitigate potential risks.
• Implement and manage compliance and security audits to ensure adherence to policies.
• Develop and manage the budget for security operations, ensuring alignment with financial objectives.
• Allocate resources effectively to support operational and security goals.
• Evaluate and manage relationships with external vendors and service providers.
• Collaborate with other departments and senior leadership to integrate security considerations into broader business strategies.
• Provide regular updates and reports on security posture, risks, and initiatives to executive leadership.
• Represent the organization in industry events, forums, and with external partners.

Preferred Qualifications

• Relevant certifications such as CISSP, CISM, CompTIA Security+, or similar are a plus.