Sr. Director – Patient Support Programs

Sr. Director – Patient Support Programs

Requirements

• Undergraduate degree in Health Sciences or Business required; a Master’s degree is an asset.
• 10+ years of operations management experience within the Healthcare and Pharmaceutical sectors.
• 8+ years of successfully leading and mentoring senior leadership teams.

Responsibilities

• Demonstrate strong strategic foresight to identify future business opportunities and inform strategic plans.
• Assess workforce readiness to ensure the organization is prepared for future challenges.
• Lead cross-functional collaboration to drive operational results for PSP and Specialty Health-wide initiatives.
• Ensure alignment of strategic initiatives with organizational goals.
• Provide dynamic leadership that mentors, develops, and coaches direct reports and their teams.
• Enhance leadership skills across multi-functional service offerings with an enterprise mindset.
• Cultivate a positive work environment by providing direct leadership and ensuring accountability among management teams.
• Efficiently organize resources, including recruiting, training, coaching, and performance management.
• Optimize workflow and staffing levels to enable trained and prepared teams for future challenges.
• Own budget oversight and influence organization financial reviews, including LRP.
• Contribute to P&L and provide thought leadership to maintain financial rigor and drive new revenue opportunities.
• Collaborate frequently with the Vice President of PSP and senior leaders across PSP, Specialty Health, and other cross-functional teams.
• Lead functional updates and represent PSP operations in report-outs to senior leadership.
• Identify and implement business process efficiencies to improve productivity and reduce costs.
• Collaborate with Six Sigma, Quality Assurance, and Compliance teams to drive operational excellence.
• Lead change management efforts to improve operational efficiency and enable scalable growth.
• Champion the integration of digital capabilities, including CRM, AI, and data-driven workflows.
• Ensure all projects comply with Federal/Provincial Regulations, including GxP, Privacy Laws, and Adverse Event Reporting.
• Adhere to company and client SOPs.
• Coordinate strategic and technical resources to meet client expectations and support business development.
• Serve as a subject matter expert for RFPs and new program opportunities.
• Resolve customer escalations with a focus on protecting enterprise business interests.
• Utilize in-depth expertise to analyze and resolve complex business issues.

Preferred Qualifications

• Proven experience leading large-scale PSPs, including reimbursement, clinical and digital support services.
• Strong track record of building trusted partnerships with pharmaceutical manufacturers and navigating complex client expectations.
• Strong critical thinking, problem-solving skills, and the ability to manage multiple projects and priorities.
• Bilingualism in English and French is an asset.
• Excellent oral and written communication skills, with the ability to engage effectively with internal and external stakeholders.