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Sr. Director – Business Transformation – Strategy & Operations
| Company | Genesys |
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| Location | California, USA |
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| Salary | $180400 – $335000 |
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| Type | Full-Time |
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| Degrees | MBA |
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| Experience Level | Senior, Expert or higher |
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Requirements
- 10+ years in transformation leadership, business operations, management consulting, or enterprise program management
- Proven experience leading and developing direct reports and cross-functional or matrixed teams
- Demonstrated success managing large-scale, cross-functional initiatives—ideally using agile, lean, or hybrid methodologies
- Strong grasp of business strategy, operating models, and how to align transformation initiatives to enterprise goals
- Robust problem-solving skills with proficiency in Excel, Tableau, and Salesforce
- Passion for SaaS and cloud operating models; understanding of key value drivers in a recurring revenue business
- Executive presence and interpersonal skills to lead through influence, manage ambiguity, and drive cross-functional alignment
- Able to adapt in dynamic environments and lead teams through complexity and organizational change
Responsibilities
- Manage and mentor a small, high-performing team responsible for enterprise initiatives
- Lead cross-functional initiatives from strategy through operationalization, ensuring delivery against timelines, budgets, and business outcomes
- Define initiative success criteria, develop end-to-end plans, align stakeholders, and manage milestones and deliverables
- Analyze complex business issues, develop actionable recommendations, and support data-driven investment decisions
- Create and maintain analytic frameworks, dashboards, and reporting structures to support initiative tracking and executive visibility
- Drive clear and consistent communication across stakeholders, ensuring dependency alignment and initiative momentum
- Proactively identify risks, resolve obstacles, and drive accountability through clearly defined action items and escalation protocols
- Establish initiative standards, retrospectives, and continuous improvement processes to scale transformation maturity across the organization
Preferred Qualifications
- MBA or advanced degree in business, strategy, or operations
- Experience in M&A integration, governance frameworks, or operating cadence design
- Passion for building strong teams and driving a culture of accountability and innovation
