Sr. Data Center Technician

Sr. Data Center Technician

Requirements

• Bachelor’s degree in Computer Science or a related field or equivalent experience.
• 4-10 years of experience with VMware vSphere and/or vCenter.
• Experience with large-scale, enterprise-level environments.
• Experience with automation tools.
• Advanced troubleshooting skills.
• Expert knowledge of physical devices and cabling within a data center.
• Active Top-Secret clearance.

Responsibilities

• Provide Tier 2 Incident Management triage, troubleshooting, and resolution for virtual infrastructure using VMware vSphere, vCenter, and various technologies.
• Fulfill Tier 2 Service Requests, including Virtual Machine builds, decommissions, and changes to resources.
• Provide technical customer communication and interface.
• Maintain and support physical devices and cabling within a data center, including servers, switches, routers, firewalls, and storage systems.
• Install and configure physical devices and cabling within a data center.
• Monitor IT infrastructure through prescribed tools and continuously ensure systems monitoring tools are configured to ensure comprehensive system state awareness.
• Utilize IT Service Management (ITSM) tools, including ServiceNow, to execute Tier 2 Service Request Management, Incident Management, and Problem Management processes.
• Participate in other ITIL process areas such as configuration management, change management, release management, service-level management, availability management, capacity management, service continuity management, information security management.
• Work collaboratively with other teams to resolve complex issues.
• Continuously improve operational processes and procedures.
• Ensure compliance with security and operational policies.

Preferred Qualifications

No preferred qualifications provided.