Sr. Customer Success Manager – Strategic
| Company | Dialpad |
|---|---|
| Location | Austin, TX, USA, San Ramon, CA, USA, Tempe, AZ, USA, Denver, CO, USA |
| Salary | $93480 – $128080 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- 5+ years of relevant Customer Success experience working at a SaaS company
- Experience and comfort interacting with, building enduring relationships with, and influencing C-level executives
- Expertise working with Enterprise customers and an understanding of their unique qualities
- Strong presentation, meeting facilitation, oral, and written communication skills
- Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately
- Ability to work cross departmentally
- Ability to lead, manage, and influence both internal and customer resources to achieve positive outcomes
- Strong analytical and problem-solving skills
- Willingness to travel to customer locations
Responsibilities
- Establish and oversee the customer’s adoption, training, and development of best practices to continually drive incremental value and return on the customer’s investment
- Conduct Quarterly or Semi-Annual Business Reviews and status calls with the intention of creating alignment of common goals, identifying growth or risk opportunities, and communicating performance metrics and insights
- Maintain a deep understanding of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs
- Manage customer escalations with urgency by documenting open issues, facilitating regular status meetings and working cross-functionally to resolution
Preferred Qualifications
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No preferred qualifications provided.