Sr. Customer Success Manager – Enterprise Accounts

Sr. Customer Success Manager – Enterprise Accounts

Requirements

• 8+ years of relevant experience working at a SaaS company.
• Experience working with and general knowledge of Telecommunications and Contact Center space.
• Experience and comfort interacting with and influencing C-level executives.
• Referenceable experience in working with large Enterprise customers.
• Strong presentation, meeting facilitation, and written communication skills.
• Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately.
• Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients.
• Ability to work cross departmentally.
• Must have the ability to lead, manage or influence both internal and customer resources to achieve positive outcomes.
• Strong analytical and problem-solving skills with the ability to develop quick, accurate situational awareness.
• Willingness to travel to customer locations.

Responsibilities

• Lead all post-sales activities for Dialpad’s customers through strong relationship-building, product knowledge, planning, and execution.
• Establish and oversee the customer’s adoption, training, and development of best practices to continually drive incremental value and return on the customer’s investment.
• Conduct Business Reviews and status calls with the intention of creating alignment of common goals, identifying growth or risk opportunities, and communicating performance metrics and insights.
• Maintain a deep understanding of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs.
• Manage customer escalations with urgency by documenting open issues, facilitating regular status meetings and working cross-functionally to resolution.

Preferred Qualifications

No preferred qualifications provided.