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Sr. Customer Success Manager
| Company | Workday |
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| Location | Atlanta, GA, USA |
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| Salary | $113300 – $170000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior |
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Requirements
- Minimum of 5 year’s in a customer facing services role (customer success, consulting, or account management) that includes issue resolution and management specifically within Large Enterprise.
- A minimum of 3 year’s project management experience with HCM, Payroll, or Financials within a Saas environment.
Responsibilities
- Establishing a trusted advisory relationship that works to ensure customer’s overall satisfaction with our products.
- Developing customized Success Paths that guide customers on their Workday journey.
- Delivering proactive and ongoing adoption and customer success value engagements at key moments of our customers’ journey
- Acting as a liaison between product management and the customer with a focus on communicating the Workday roadmap and how the roadmap will influence customer activities.
- Prioritizing and driving resolution on customer issues.
- Driving product adoption by aligning Workday’s features and functionality with customers’ overall business needs.
- Creating customer champions and advocates.
Preferred Qualifications
- Functional domain expertise with Financials (in addition to HCM/Payroll) is preferred.
- Account management / adoption planning experience preferred.
- Previous SaaS consulting experience is preferred.
- Bachelor degree or equivalent work experience; Business or Technical degree preferred.
