Sr. Customer Education Specialist

Sr. Customer Education Specialist

Requirements

• You’re a strong writer, storyteller, and communicator
• You understand what it means to create engaging video content that captivates an audience.
• You have a customer-first mindset and deeply enjoy helping customers achieve their business goals by creating content that meets their learning needs
• You have a track record for building and nurturing relationships through live trainings and webinars
• You effectively balance smart strategy with relevant content that helps businesses grow while hitting challenging goals
• You have a proven track record of creating engaging educational content in a variety of formats, such as video, written guides, etc
• You have experience creating content that aligns with instructional design best practices
• You have excellent organizational and project management skills
• You have stellar communication skills via phone, video conference, and email
• You ideally have experience using ecommerce platforms and advising customers on marketing strategy
• You enjoy working on collaborative cross-functional teams
• You thrive in a fast-paced, adaptable environment with multiple priorities
• You have at least two years of experience in digital marketing or eCommerce

Responsibilities

• Create educational content for multiple modalities.
• Manage content catalog and calendar.
• Analyze performance.

Preferred Qualifications

• Experience using ecommerce platforms and advising customers on marketing strategy