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Sr. Customer Account Manager – Smb
| Company | Lattice |
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| Location | San Francisco, CA, USA |
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| Salary | $101150 – $126350 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior |
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Requirements
- 3-4 years of customer and/or account management experience
- Excellent communication, negotiation, and forecasting skills
- Experience working in a B2B SaaS environment is required
- Experience carrying a retention target or quota with the ability to develop compelling strategies that deliver results is required
- Demonstrated customer-oriented business acumen
- Proficiency with tools including Salesforce, Gainsight, Drift, Google Suite, and Slack
Responsibilities
- Serve as a trusted advisor to drive customer satisfaction, retention, and growth across your portfolio of accounts
- Build relationships with key decision makers and stakeholders across a dedicated customer base
- Partner with customers to understand their business objectives and develop strategic plans to achieve them through Lattice
- Drive customer growth by proactively identifying opportunities to deliver greater customer value
- Work closely with cross functional partners in Customer Care & Activation to support customer adoption and with Sales to capture expansion opportunities
- Operate with a high level of customer orientation
- Act as the voice of the customer to provide feedback for product and service improvements
- Maintain discipline in territory and account planning, forecasting, quota attainment, and using the CRM and other sales tools
Preferred Qualifications
- Experience working with the HR Technology space is preferred
