Sr. Consultant – Technical Solutions
| Company | Visa |
|---|---|
| Location | Toronto, ON, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s, Master’s, MBA, JD, MD |
| Experience Level | Senior, Expert or higher |
Requirements
- 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
- Minimum of 5 years’ experience in a customer support role in software, financial or information services.
- Must be a self-starter with proven abilities in organizational, conceptual, and logical problem solving.
- Proficiency providing consultative support to external customers and identify business needs.
- Proven ability to manage assignments that are of diverse scope and complexity and require significant initiative and judgment.
- Excellent verbal, written, presentation and interpersonal skills are required.
Responsibilities
- Demonstrated strong leadership capabilities and interpersonal skills
- Strong problem solving skills with a will for continuous learning
- Key contributor on team, responsible for managing the business and support needs for all Clients utilizing various Visa risk mitigation tools
- Executive-level written and verbal communication, strong customer interaction skills
- Able to shift priorities as needed and demonstrate proactive willingness to help others, to ensure customer expectations are exceeded, and advocate on behalf of the clients
- Strong organization skills including resolution management and follow up
- Proactively identify operational opportunities to increase service quality or efficiency for clients or for team
- Provide and coach essential, high value customer service support on day to day items to Visa Clients and internal staff
- Collaborate with others and take responsibility to find solutions to complex problems while being considered a functional expert
- Be a role model, leader, change agent within team, expected to provide proactive support and communication
- Develop and manage short to longer term tactical and strategic client and internal initiatives
- Align with Client Services strategies, understand and support the team’s needs, educational requirements, and mgmt. priorities
- Maintain relationships with internal and external Clients, understand client needs and gain insight on the need to enhance the support approach provided, act as a liaison
- Travel may be required domestically or internationally
- Possible weekend hours and afterhours on-call support on a rotating basis
- Willingness to perform other duties to support team objectives
- Additional responsibilities may be assigned as business needs evolve.
Preferred Qualifications
- 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
- Builds productive relationships across department and functional boundaries
- Advanced comfort level with public speaking
- Detailed knowledge of the fraud industry including trends, tools, and loss mitigation strategies.