Sr. Consultant – Performance Analytics
| Company | Hartford Financial Services |
|---|---|
| Location | Chicago, IL, USA, Charlotte, NC, USA, Columbus, OH, USA, Hartford, CT, USA |
| Salary | $92800 – $139200 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- 5+ years of relevant experience in a data or analytics role
- SQL, Snowflake, Python, ThoughtSpot and Tableau experience required
- 1+ years of People leadership experience is required
- Demonstrated strong data analytics skills and familiarity with various tools used for data exploration, analysis and visualization
- Demonstrated ability to build and maintain strong partnerships across various orgs and levels
- Demonstrated problem solving, customer focus and change management skills
- Strong communication skills and ability to tailor story to different audiences is essential
- Ability to manage multiple projects concurrently, and to set priorities and plans to meet business goals and objectives
- Ability to lead without having formal authority and to work both independently as well as in a team environment
- Strong attention to customer needs and capability to translate into actionable solutions
Responsibilities
- Build analytical frameworks, including dataset creation/enhancement, tooling, and automation to enable deeper and faster analytical delivery
- Synthesize and translate results into a compelling narrative to explain complex analytical work and associated recommendations to business senior leadership
- Anticipate & monitor organizational performance and provide insight and data analysis on key KPIs to business partners
- Recommend changes to KPIs and metrics as needed to drive change management and adoption
- Build trusted partnerships with key stakeholders and senior business leaders through continued collaboration, delivery of actionable business insights, and driving the evolution of analytical needs that align with business objectives
- Anticipate and monitor for potential unintended, indirect impacts of process change and operational stress
- Coordinate activities with cross-functional IT unit stakeholders (e.g., database, operations, telecommunications, technical support, etc.)
- Researches and evaluates alternative solutions and recommends the most efficient and cost-effective solution for the systems design
- Design and develop high quality, scalable software modules for next generation analytics solution suite
- Formulates logical statements of business problems and devises, tests and implements efficient, cost-effective application program solutions (e.g., codes and/or reuses existing code using program development software alternatives and/or integrates purchased solutions)
- Prepares visuals, charts, tables, tableaus or such to assist in analyzing problems, utilizing various business, scientific, engineering and mathematical techniques.
Preferred Qualifications
- Strong process / continuous improvement skills are a plus
- Knowledge of statistical and data science methods, in particular, sampling methods, hypothesis testing, p-values, confidence intervals, and other concepts related to statistical significance are a plus
- Understanding of the Agile framework is a plus
- Experience supporting analytical work for Contact Center is a plus