Sr. Collections Specialist
| Company | Goodwin |
|---|---|
| Location | Santa Monica, CA, USA, San Francisco, CA, USA, Los Angeles, CA, USA, Mountain View, CA, USA |
| Salary | $95000 – $115000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- Excellent organizational, interpersonal and communication skills, and ability to work with all levels of personnel within the Firm, including Business Unit Leaders, Directors and Chiefs.
- Strong writing skills necessary.
- Ability to provide high level of customer service in a fast paced environment.
- Ability to handle a high volume of tasks maintaining attention to detail and prioritizing as necessary.
- Ability to understand, adhere to, enforce and apply department policies and procedures.
- Proficiency in MS Office. Strong knowledge of Excel preferred.
- A minimum of 3-5 years’ experience with financial/billing software packages and Finance/Accounting organizational operations.
Responsibilities
- Assist in managing day-to-day collections operations for assigned partners.
- Identify problems or issues in processes and implement solutions bringing bottom line results.
- Interface with varying levels of management, clients and staff.
- Must be resourceful in developing alternative solutions and meeting deadlines in a real time, fast paced environment.
- Interact and support billing attorneys and partners to review the status of unpaid bills.
- Direct contact with clients regarding past-due accounts and invoices as requested by the respective billing attorney.
- Monitor payment arrangements to ensure compliance with payment terms.
- Partners with billing representative to ensure appropriate collections follow-up.
- Generate and distribute monthly Client Reminder Statements to ensure that the statements are sent to clients in a timely manner.
- Research and monitor unapplied payments; responsible for processing client refunds when applicable.
- Promptly responds to client inquiries regarding past due balances.
- Assists with providing back-up for client audit letter responses as necessary.
- Conduct credit review analyses on clients as needed.
- Prepare reports and analysis on the status of credit and collection matters; provide regular updates to management on these matters.
- Assume additional responsibilities as necessary.
Preferred Qualifications
- “Aderant Expert” Billing System experience preferred.