Sr. Client Experience Manager
| Company | LightEdge Solutions |
|---|---|
| Location | Des Moines, IA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- 2+ years experience ideally in a technical sales capacity
- Bachelor’s Degree or equivalent experience
- Willingness to travel occasionally based on customer and business need
- Exceptional customer service experience
- Excellent analytical skills & problem-solving skills, combined with the ability to provide quick resolution to problems.
Responsibilities
- Ability to understand business objectives, anticipate client’s future needs, and align engagements accordingly.
- Responsible for predicting churn, both erosion and defection on a monthly and quarterly basis for assigned account base. In addition, will collaborate with other teams and leadership on save plans per account.
- Adept at interpreting and leveraging data insights to enhance customer experience.
- Visualize the end-user experience and work backwards to determine engagement needs
- Collaborate with other business units on all client requests pertaining to support tickets, contract questions, product requests, billing inquiries and more.
- Identify strategic growth opportunities within client accounts and pass leads to the sales.
- Document client account reviews in the Salesforce database and communicate action items to all relevant team members.
- Engage client accounts at multiple levels and serve as the go-to person for all things LightEdge.
- Work closely with customers to proactively manage renewals.
- Own and process all low dollar adds and changes to client subscriptions.
- Provide client feedback to the product team, including feature requests and satisfaction
- Other duties as assigned.
Preferred Qualifications
-
No preferred qualifications provided.