Sr. Casualty Manager – Commercial Claims
| Company | AAA Club Alliance |
|---|---|
| Location | Kansas, USA, Delaware, USA, Iowa, USA, California, USA, Washington, DC, USA, Florida, USA, Waterbury, CT, USA, Nevada, USA, Georgia, USA, Arizona, USA, Mississippi, USA, Arkansas, USA, Minnesota, USA, Colorado, USA, Kentucky, USA, Maryland, USA, Maine, USA, Massachusetts, USA, Missouri, USA, Indiana, USA, Louisiana, USA, Michigan, USA, Illinois, USA, Alabama, USA, Idaho, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- 5 years supervisory / management experience with expertise in complex casualty and litigation claims
- BA/BS in business, insurance or related area, or equivalent combination of education and experience
- Thorough knowledge of applicable regulations and ability to implement and insure compliance with various insurance policies and claim procedures
- Working knowledge of changes and developments in the insurance industry
- Strong strategic mindset, effective critical thinking and organizational skills
- Excellent problem solving and decision making ability
- Ability to direct and manage department activities and assess goals for individuals and department
- Ability to lead, coach, mentor, evaluate, motivate and provide training, guidance and constructive feedback
- Ability to demonstrate a strong customer focus in all business decisions and actions
- General working knowledge of computer systems used in the claims areas preferred
- Effective oral and written communication skills including the ability to conduct meetings and deliver formal presentations
- Must display strong interpersonal skills and ability to interact with employees and others in a professional and tactful manner
- Ability to develop customer service skills in others (put in Sup buckets)
- Ability to operate Microsoft Word, Excel and PowerPoint
- Thorough understanding of the legal process associated with the handling of civil litigation related to insurance claims (multiple states)
- Comprehensive understanding of all lines of coverage, complex liability and damages issues.
Responsibilities
- Responsible for meeting all phone KPI service level measures
- Assists in developing and overseeing the operational and budgetary plans of the commercial claims unit
- Develops and monitors the application and implementation of operating systems, including policies and procedures, workflow and performance standards
- Ensures the volume of work produced meets or exceeds service standards and quality expectations
- Plans and monitors staffing requirements, work schedules and service objectives in accordance with business goals
- Directs continuous process improvement efforts with focus on customer service and claims handling for the injury unit
- Participates in settlement authority and trial clearance committees at all levels of casualty, with varying degrees of complexity
- Works to establish and maintain relationships with internal and external defense firms to ensure appropriate representation of insureds and competent legal support for the organization
- Has responsibility for staffing, hiring, training, development, corrective action, performance evaluations of supervisors and injury staff
- Responsible to manage and direct activities of Commercial Claims Supervisors and staff to meet or exceed service, quality, expense and indemnity targets for injury claims in assigned geographic areas
- Approves promotions, salary increases and disciplinary action of department personnel
- Responsible for compliance with applicable employment, HR and insurance laws and regulations
- Responsible for the decisions and actions taken in the investigation and conclusion of low to high complexity commercial claims
- Responsible for compliance of all commercial policies (multiple states), claim procedures and Department of Insurance regulations on multiple claims platforms.
Preferred Qualifications
- CPCU, Associate in Claims, and Associate in Management certifications preferred
- Ability to lead, coach, mentor, evaluate, inspire, and provide training, guidance and constructive feedback
- Demonstrated ability to think creatively and demonstrate leadership in crisis situations
- Strong customer service skills and focus in all business decisions and actions
- Excellent interpersonal, influence management, negotiation, leadership and team building skills
- Thorough knowledge of applicable regulations and ability to implement and ensure compliance with various insurance policies and claim procedures in a multi-state environment. Licensing in multiple states may be required
- Strong strategic mindset, decision making, organizational, planning and problem-solving skills
- Seeks knowledge of changes and developments in the insurance industry
- Excellent management skills to hire, train, direct, and inspire a large workforce of varying experience and skill level
- Ability to recognize potential problems/issues and proactively address as needed and/or recommend appropriate solutions
- In-depth knowledge of all lines of business, products and services
- Knowledge of operations and workflow analysis
- Shows respect for differences through excellent communication skills with people from an array of backgrounds.