Sr. Business Systems Analyst

3+ years experience in a Salesforce business systems analyst, systems administration or development role.
1+ years experience in hands on Salesforce administration or development working with custom objects, automations (APEX / Flow), and integrations.
Knowledge of database software or relational database theory and able to query using SQL, SOQL, or similar.
Ability to explain technical concepts to non-technical personnel.
Tableau, Power BI, or Python report building experience.
Extreme attention to detail and accuracy.

Act as the primary IT liaison for Professional Services, understand business processes and identify opportunities for automation and optimization.
Gather and analyze business requirements, translating them into technical solutions that improve operational efficiency.
Collaborate with developers, business analysts, and IT leadership to design, configure, and enhance enterprise systems, primarily in Salesforce and other customer-facing platforms.
Develop and implement system enhancements, including declarative configurations, automation, and custom development when needed.
Support data integration efforts between Professional Services tools and enterprise platforms, ensuring consistency and reliability.
Troubleshoot technical issues, provide ongoing system support, and recommend improvements to enhance user experience.
Conduct testing, validation, and user training to ensure successful adoption of new features and enhancements.
Continuously improve digital workflows by leveraging data insights and feedback to refine business processes.

Bachelor’s degree in MIS, CIS, CS, or related field.
Prior experience with Taskray.
Prior experience with programmatic development using APEX, LWC, HTML, CSS, Javascript, RESTful APIs.
Prior experience with Git or Github.
Salesforce Certified Administrator, Advanced Administrator and other Salesforce certifications.