Sr. Business Process Consultant – IT Asset Management – Itam – Workflow Products Expert Implementation Services
| Company | ServiceNow |
|---|---|
| Location | West Palm Beach, FL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- At least five years of consulting experience for complex, global organizations
- Demonstrated ability to influence and consult (providing options with pros, cons and risks) in an ITAM Service Delivery / Shared Services environment
- Proven experience in defining and deploying future-state ITAM processes and in identifying solutions from a people, process and technology perspective with a focused prowess on implementation of technology
- Strong understanding with leading SAM and HAM engagements integrating with procurement and other asset management sources
- Solid experience in converting business requirements to configuration requirements by authoring user stories that support Agile Development
- Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint)
- Experience in providing Knowledge-Centered Service / Support using technologies
- Experience in analyzing and recommending ITAM strategies based on business priorities
- Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
- Proven team player and team builder
Responsibilities
- Be the process expert in how to best support ITAM by using ServiceNow SAM and HAM products using ServiceNow best practices focused on configuration vs. customization
- Driving SAM and HAM specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
- Lead customers in their efforts to take advantage of the ServiceNow SAM and HAM Solution’s standard capabilities in their efforts to improve ITAM processes
- Lead customer design workshops focused on ServiceNow SAM and HAM functionality
- Owning support of key customer process owners/Subject Matter Experts (SMEs) to obtain business requirements using ServiceNow standard materials and collateral
- Guiding customers in completing required documentation such as business requirement workbooks for functional aspects of the solution
- Drafting more functionality-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
- Guides and advocates for the customer’s needs throughout the engagement
- Support internal unit testing of developed solution during the development stage of the engagement, in partnership with Technical Resources
- Drive customer unit and user-acceptance testing requirements throughout and at key stages of an engagement
- Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
- Prepare all customer-facing deliverables focused on process
- Juggle multiple and complex projects/initiatives
- Promoting continuous improvement practices for delivery/engagement materials
- Supporting specific sales activities when required
- Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
- Up to 50% travel annually, driven by customer needs and internal meetings
Preferred Qualifications
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No preferred qualifications provided.