Sr Business Process Analyst – CX Strategy and Operations

Sr Business Process Analyst – CX Strategy and Operations

Requirements

• 7+ years experience in business operations, program management, strategy or management consultant
• 5+ years experience with executive communications and presentations
• 5+ years experience with Google products such as Slides, Sheets, etc.

Responsibilities

• Support translating Workday & CX strategies into execution. Responsible for driving and maturing operational foundations, including but not limited to: annual planning, CX operating rhythm, strategic portfolio governance, and OKR alignment. Serve as a pilot to align across CX teams.
• Partner with CX stakeholders to assess existing processes and programs; identify opportunities to redesign and take action to ‘jump start’ initiatives. Examples include: global shared services, workforce planning, planning playbooks, localization.
• Enhance customer lifetime value and loyalty by driving targeted strategic programs that foster deeper engagement and advocacy with our top, most strategic customers. Examples include: CIO Council & Top 400.
• Serve as a partner for key CX & Workday stakeholders to unlock value across the CX operating model and strategic programs. Drive interlock with functional partners (e.g. Finance, Marketing, Sales, Corporate Biz Ops), and operational leads across the organization.

Preferred Qualifications

• Extremely detailed oriented, who thrives in a fast paced environment
• Strong proficiency with using AI technology to drive efficiency & maturity
• Accomplished verbal and written communication + slide design; ability to construct easily consumable messaging for a broad range of audiences; a ‘storyteller’ who can effectively distill complex messages and extract key messaging
• Strong relationship management and organizational change skills, including experience working with multiple partners and across all levels of leadership; ability to influence others to achieve results
• Strong analytical thinker with the interpersonal skills to influence, maintain strong relationships, and collaborate at all levels
• Results-oriented, self-directed, inquisitive, and entrepreneurial-minded
• Affinity for technology and innovation, and comfortable in a fast-paced environment
• Comfort facilitating meetings, workshops, seeking input, and storytelling
• Demonstrated ability to synthesize information and see the big picture – while connecting the dots across individuals/teams
• Culture carrier! Demonstrated commitment to driving employee engagement, motivating, and inspiring through multiple channels of communication
• Experience at a management consulting firm or corporate strategy, business operations, or business planning function at a large enterprise company/firm