Sr. Benefits Account Consultant

Sr. Benefits Account Consultant

Requirements

• College degree or equivalent professional experience preferred.
• (Internal) 5+ years of Account Executive experience (including at least 5-7 years in Executive or Sr. Account Executive role)
• (External) At least 7+ years of Account Consultant or Executive experience, ideally with an agency, and in account management, account executive, and/or sales roles. Benefits experience with a carrier or employer may also be considered.
• If no designation, then 10+ years of experience as an Sr. Account Consultant or Executive
• Mastery level knowledge of benefits products, services, market dynamics, carriers/TPAs/vendors, fully insured and alternative funding arrangements.
• Proven track record of success in client management, account management, executive level relationship building, negotiations, sales/marketing, renewals, financial reporting & analysis, client consultations, presentations, revenue management.
• Ability to fully manage, renew and retain clients without Producer/Partner involvement.
• Proficient with Microsoft Office Suite, especially email, Word, and Excel.
• Proficient with PowerPoint.
• Active Texas Life, Accident & Health License.

Responsibilities

• Oversees and manages MMA resources in the delivery of benchmark service to clients.
• Act as Leader of Account Management Teams to coach, mentor and train team members.
• Responsible for all strategies and actions leading to overall customer satisfaction and ongoing client retention.
• Oversee and manage and execute the delivery of client calendar/timeline milestones.
• Regular meetings and other communication with appropriate client contacts to assess, maintain, and improve customer satisfaction.
• Monitor and manage the quality of service delivered to the client by MMA team members and carriers/vendors.
• Monitor, manage, and facilitate the resolution by carriers/TPAs/vendors and MMA team members of escalated service issues.
• Participate in and contribute to the RFP process and finalist presentations in order to win new business and retain existing clients.
• Ensure adherence to and completion of Agency workflow/timeline checklists that set minimum service requirements for MMA clients.
• Consult with clients and make strategic plan design recommendations based on valid client data and information.
• Maintain knowledge and command of carrier/vendor products and services and effectively deliver appropriate carrier/TPA recommendations and product and service solutions to clients.
• Maintain knowledge and command of MMS services, resources and capabilities, and leverage them appropriately on behalf of clients.
• Consult with clients and deliver appropriate funding arrangement recommendations based on client priorities and needs.
• Presentation of financial/risk management reports providing data and information pertinent to risk management, plan design recommendations, products/services recommendations, renewal projections/planning, budget planning, etc.
• Mastery level knowledge and command of iCAF capabilities and services and Milliman capabilities and services.
• Developing, maintaining and expanding business relationships with key client decision makers and senior leaders, often C-suite level.
• Developing, maintaining and expanding relationships with key HR/Benefits team members.
• Regularly present and review plan performance reports and renewal projections.
• Conduct pre-renewal planning meetings.
• Consult with clients and make recommendations for renewal strategies.
• Works with the Account Executive to manage renewal bid/RFP strategy and process.
• Deliver renewal presentations.
• Manage ongoing carrier/TPA/Vendor renewal negotiations on clients’ behalf.
• Deliver final renewal recommendations to clients.
• Make recommendations for additional products/services and for expanding broker/consultant services.
• Manage and monitor revenue levels on all clients and work with Producers to develop strategies and actions for negotiation of commissions/fees.
• Work with Account Executive &/or may work with clients to complete renewals and transition into installation/implementation process.
• Monitor, manage and lead the Account Team as they manage/coordinate the implementation, installation and enrollment process and activities.
• Monitor and manage carrier/TPA/vendor implementation, installation, and enrollment activities.
• Participate in MMA marketing activities and events.
• Represent MMA at conferences, meetings, councils, community events.
• Maintain Texas Life, Health & Accident License and other necessary licenses.
• Complete continuing education requirements.
• Maintain market competitive knowledge.
• Maintain knowledge of carriers/TPAs/vendors strengths, weaknesses, products and services.
• Maintain and effectively leverage relationships with carrier/TPA/vendor representatives and managers.
• Maintain and effectively leverage knowledge of provider networks.
• Manage and monitor revenue generated by each account and work with Producers to negotiate appropriate agency revenue levels for each individual client.

Preferred Qualifications

No preferred qualifications provided.