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Sr AWS Connect Architect and Developer
| Company | Leidos |
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| Location | Woodlawn, MD, USA |
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| Salary | $104650 – $189175 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior |
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Requirements
- Bachelor’s Degree in Computer Science, Mathematics, Engineering, or a related field and 8+ years of experience. Additional years of experience may be substituted in lieu of degree.
- 7 years of experience working with large enterprise framework.
- 7 years of hands-on experience working with AWS Cloud platform.
- 3 years of hands-on experience working with Amazon Connect.
- 3 years of experience using Node.js, Python or Java for development.
- 3 years of experience in designing call routing & messaging.
- Excellent interpersonal and communication skills.
- Solid AWS Cloud and AWS Connect Developer experience.
- Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing, Live Chat.
- Experience with process flow documentation creation.
- Strong verbal and written communication skills.
- Must be able to obtain and maintain a public trust clearance.
Responsibilities
- Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes.
- Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications.
- Support and enhance existing processes based on new requirements or upgrades.
- Facilitate requirements gathering, review and document requirements.
- Design and develop solutions within the ServiceNow environment.
- All other duties as assigned or directed.
Preferred Qualifications
- Solid AWS Cloud and AWS Connect Developer experience.
- Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing, Live Chat.
- Experience with process flow documentation creation.
- Strong verbal and written communication skills.
- Adept at working independently, but also in a team environment.
- Demonstrated experience delivering technology solutions in a fast-paced, deadline driven enterprise environment.
- Excellent understanding of change management, testing requirements, techniques, and tools to ensure high availability of systems.
- Prior Federal government experience.
- Self-starter, highly motivated individual who adapts to a dynamic work environment.
- Strong attention to detail with an ability to operate effectively across multiple priorities.
