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Sr. Associate – Process Manager – Financial Services
| Company | Capital One |
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| Location | Plano, TX, USA |
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| Salary | $78400 – $89500 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level, Senior |
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Requirements
- High School Diploma, GED or equivalent certification
- At least 1 year of experience in Microsoft Office or G Suite
- At least 2 years of experience in Business Process Management, Project Management, or Risk Management
Responsibilities
- Day to day oversight of multiple business processes.
- Monitor, report, and plan process improvement or redesign initiatives; define, establish, and manage process controls; identify process improvement opportunities and implement them through collaboration with other groups; make final recommendations for approval on changes.
- Collect and use process data, to initiate sustainable business practices and procedures and for reporting to senior leadership and executives; review data for trends and gaps in the process that may require additional review.
- Resolve complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes; escalate breakdowns in the process by asking the right questions and identify and involve the right stakeholders to correct breakdowns.
- Maintain formal process documents, and document processes and projects (creating presentations and diagrams).
- Collaborate on larger initiatives, including representing the department on broader change control forums for input and to represent department interests; challenge forum decisions if project outcome impacts department processes. Participate in cross-functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts.
- Provide training to internal customers on specific processes they manage; may deliver presentations, including up to the executive level.
- May perform processes or parts of processes as needed.
Preferred Qualifications
- Bachelor’s Degree or military experience
- Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
