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Sr. Associate – Issues Management
| Company | FNBO |
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| Location | Omaha, NE, USA |
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| Salary | $80061 – $132099 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Mid Level, Senior |
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Requirements
- At least 3 years in consumer protection and wealth management compliance, BSA/ AML, or operational risk management.
- Excellent verbal, written and interpersonal communication skills.
- At least 1 year project management experience.
- Strong analytical skills with high attention to detail and accuracy.
- Proficient in MS Office Suite (Excel, Word, Power Point etc.).
- Experience building consensus, gaining buy-in and addressing complex issues.
Responsibilities
- Conduct root cause analysis on potential issues and operational risks identified by business unit monitoring, control testing, complaints, and trends identified by governance work.
- Writing issue summaries and corrective action plans that are well written and align with expectations of bank standards.
- Implementing approved action plans including, customer remediation, control implementation, and documentation retention.
- Reviewing and validating resolution files to ensure remediation was carried out appropriately.
- Preparing reporting and enhancing trending and analysis for business partners and management.
- Provide ongoing/ annual training to business unit on Issues program and escalation.
- Assist in internal and external compliance examinations by gathering supporting documentation.
- Supporting the ongoing evolution of issue management requirements and procedures.
Preferred Qualifications
- Two or more years’ experience working with retail, mortgage, or wealth business units.
- Two or more years’ experience managing issue resolution at a mid- to large sized financial institution.
- Certified Regulatory Compliance Manager (CRCM).
- Bachelor’s degree in business, data analytics or related field.
- A year or more experience with SQL.
