Skip to contentSr Associate Customer Service
| Company | AT&T |
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| Location | Durham, NC, USA |
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| Salary | $44600 – $66800 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Junior, Mid Level |
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Requirements
- Bachelor’s degree (BS/BA) desired.
- 0-3 years of related experience.
Responsibilities
- Resolve Complex Customer Issues: Address billing, orders, maintenance, and technical support inquiries effectively.
- Proactive Problem Solving: Identify, communicate, and resolve service-affecting issues promptly.
- Customer Interaction and Feedback: Engage with customers and document interactions for continuous improvement.
- Maintain Accurate Records: Ensure detailed documentation of customer transactions and service activities.
Preferred Qualifications
No preferred qualifications provided.
