Sr Analyst-Corporate Communications
| Company | Lowe’s |
|---|---|
| Location | Huntersville, NC, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s, Master’s |
| Experience Level | Mid Level, Senior |
Requirements
- Bachelor’s Degree Public Relations, Communications, Journalism or Broadcast Journalism
- 3-5 Years of Experience in a Public Relations, Communications role or industry
Responsibilities
- Serves as a local media spokesperson to provide statements from Lowe’s on the resolution of customer complaints
- Tracks and reports quarterly progress on media-issued customer complaints, including preparing presentations to be shared with leadership to show trends
- Consults with leaders from Executive Customer Relations (ECR), Services and other business units to prepare statements for local media outlets regarding customer complaints and other local issues
- Participates in weekly calls with ECR and updates the media / customer complaint and sensitive issues tracker
- Partners with key stakeholders and business partners (e.g. Executive Customer Relations) to optimize the customer complaint project management process
- Supports the Senior Manager’s crisis planning efforts and strategic counsel on how to avoid reputational risks on the horizon
- Supports the crisis communications team, participates in team meetings and interacts with Lowe’s PR agency
- Leads external communications for the full-line and outlet store grand openings and develops communications plans and concise messaging
- Conducts media training for store managers in advance of grand openings
- Collaborates with other communication leads to ensure awareness of upcoming press releases and communications plans
- Develops the effectiveness of communications and its delivery processes to best convey the Lowe’s brand through its messaging
- Reviews, edits and approves content to ensure effective delivery via multiple communications vehicles
- Participates in management activities and meetings with business managers and senior leadership as necessary
- Executes assigned projects within specified budgets, timelines, and allocated resources
Preferred Qualifications
- Master’s Degree Communications, Broadcast Journalism or Journalism
- 3-5 Years of Experience in communications role or industry, specifically experience in a corporate role within a large organization, preferably retail and/or PR agency or news media outlet