SR Analyst – Contingent Labor

SR Analyst – Contingent Labor

Requirements

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• The knowledge, skills and abilities typically acquired through the completion of an associate’s degree program or equivalent degree in a field of study related to the job.
• 2 years of work experience.

Responsibilities

• Leverages data and KPIs to proactively identify service delivery issues, technical issues and/or compliance issues and provides appropriate solutions that are mutually beneficial to both internal and external customers.
• Serves as a strategic thought partner to internal customers to understand and anticipate business needs related to contingent labor and educates business on qualified vendors if necessary.
• Utilizes system knowledge and business understanding to resolve internal and external customer pain points urgently; communicates issues and resolutions effectively and concisely.
• Develops subject matter expertise, inclusive of program policies, data and systems; serves as a point of contact for vendors and department leaders to ensure understanding and clarity of new processes; assists in training and support for end users when needed; supports the Manager in new business deployments (implementation of new features, reports, policies, etc.).
• Drives continuous improvement in both processes and technology through innovation and strategic thinking; leverages understanding of the business, its partners and vendors to solve for pain points throughout the contractor life cycle.
• Ensures all existing and future priorities parallel business priorities; ensures Key Performance Indicators (KPI) and Service Level Agreements (SLA) objectives are met; ensures all internal and external customers are in alignment with policies and follow SOPs.

Preferred Qualifications

• Demonstrates advanced knowledge of Microsoft Office Suite, Microsoft Excel, Word, and PowerPoint.
• Prior project management experience.