Sr AI Strategy Manager

Sr AI Strategy Manager

Requirements

• Bachelor’s Degree Finance, Economics, Engineering, Statistics or related field (Required)
• 7-10 years Strategy and Problem Solving. Experience in framing complex problems, identifying key issues that impact business decisions, and providing data-driven recommendations. Required
• 7-10 years Experience analyzing and interpreting complex data sets. Required
• 7-10 years Project management. Experience managing projects independently, engaging and getting buy-in from stakeholders, and creating roadmaps and project plans. Required
• Proven track record of implementing AI/ML-driven initiatives within large-scale enterprise platforms, such as Pega Customer Decision Hub (CDH). (Required)
• Strategy Ability to frame problems, use strategic frameworks, and develop strategies that translate business objectives into AI-driven solutions leveraging AI platforms (Required)
• Strong communication skills to articulate complex AI concepts in a business-friendly way (Required)
• Business Acumen Business Model: Knowledge and understanding of business models, pricing strategies, channel management (Required)
• Financial Analysis Ability to build financial models and develop qualitative analysis, perform sensitivity analysis (Required)
• Project Management Ability to be forward thinking and lay out thoughtful and achievable project plans in a disciplined manner. Understand how to engage others and what information and data are needed to achieve goals (Required)
• Communication Ability to synthesize analysis into succinct, executive-ready written, visual, and verbal communications. Ability to articulate the rationale and present in front of senior leaders (Required)
• Strategic Thinking Critical Thinking: Ability to think through complex problems with proven ability to lead cross-functional teams including data science, engineering, business stakeholders, and product managers. (Required)
• Wireless Technologies Wireless and technology industry: Knowledge of the wireless / telecom industry and technology sector (Preferred)
• Ability to identify and prioritize AI use cases with measurable ROI while working in an agile environment and driving initiatives from pilot to scale (Preferred)
• Deep understanding of Pega CDH capabilities or other AI platforms, adaptive models, predictive analytics, and decisioning strategies. (Preferred)
• Experience supporting AI/ML integration and enhancements into frontline tools used in a contact center environment. (Preferred)

Responsibilities

• Provides leadership around the strategic vision of the business unit and/or function. Leverages a hypothesis-based approach to structure and perform analyses, extract and analyze data, and tackle ambiguous and complex problems. Translates analysis into meaningful business insights. Builds potential options and actionable recommendations around those insights to drive strategic decisions. Generates recommendations for the long-term strategy of AI-driven products; providing input to road map prioritization.
• Takes a leading role in projects. Fosters internal partnerships across teams to develop a comprehensive understanding of critical business needs identifies key issues, and structures problem-solving approaches accordingly. Effectively collaborates and communicates cross-functionally to build buy-in and influence strategic vision.
• Constructs executive-level presentations, crafting a strategic story out of the numbers to present complex analytical findings in a clear, concise, and decision-impacting manner. Influences leadership through fact-based analysis.
• Builds financial and other decision-making models. Utilizes models to perform scenario and sensitivity analysis to enhance decision making across a range of options. Synthesizes recommendations for prioritization of resources to all levels of the organization.
• Mentors and advises more junior-level team members on best practices. Maintain up-to-date knowledge of strategic frameworks, industry trends, and corporate and customer drivers in order to improve, re-engineer or maintain company performance.
• Provides professional development mentorship to other team members. Guides other resources in story-telling through numbers and demonstrates a continuous learner mindset with a passion for AI, personalization, and intelligent automation.
• Use strong analytical approach with the ability to connect information between data, insights, and customer behavior for the purpose of identifying strategic opportunities.
• Develop and implement innovative and out of box solutions. Proactively identify and predict future challenges to drive strategic initiatives, ensuring the organization stays ahead of industry trends and consistently exceeds goals.

Preferred Qualifications

• Master’s/Advanced Degree MBA – Finance, Strategy, Economics (Preferred)
• Management consulting, corporate strategy, and AI Platform experience in a telecommunications environment preferred. Preferred
• 7–10 years of experience in AI strategy, digital transformation, or Customer Experience innovation roles. Preferred
• Pega or other AI Platform Certification (Preferred)