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Sr. Account Manager
Company | Rakuten |
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Location | Lexington, MA, USA |
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Salary | $72090 – $123876 |
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Type | Full-Time |
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Degrees | Bachelor’s |
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Experience Level | Senior |
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Requirements
- 5-7 years of experience in account management
- Some digital marketing experience
- Working knowledge of marketing best practices
- Bachelor’s degree in a related field (marketing, business analytics, or similar)
- 10% domestic travel required
Responsibilities
- Offer day-to-day support to your assigned portfolio of accounts with a heavy focus on driving and aligning Cartera and Client program and revenue goals
- Plan, develop, cross-sell and execute new Cartera and Client initiatives relative to enhancing program performance
- Serve as the intermediary between the Client and various internal departments such as Merchant Sales, Marketing, Product, Technology, Project Management, Analytics and Accounting
- Lead regular Client calls/meetings to review top-line program performance and marketing efforts with a focus on executing against key strategic growth levers
- Develop working knowledge of Cartera products and services and how they map to Client business needs, in order to support pitching and selling in the right solutions at the right time
- Build strong Client relationships and address Client needs quickly to uphold Cartera’s industry-leading reputation for excellent partnership at every level
- Develop familiarity with Client contractual requirements and understand the role you play in securely and confidentially handling data and sensitive information to maintain legal and compliance standards
- Clearly communicate program performance to internal and external stakeholders and partner with Vice President of Partnerships who will lead account strategy to uncover new opportunities for revenue growth.
Preferred Qualifications
- Preferred industry experience in digital marketing, eCommerce, mobile or technology
- Experience with loyalty programs, including airline frequent flier, hotel frequent guest, retail loyalty, affinity and reward programs a strong plus