Specialty Pharmacy Technician

Specialty Pharmacy Technician

Requirements

• Must be nationally certified and registered as a technician with the State of employment
• 1+ years of experience as a Pharmacy Technician required
• 5+ years of experience as a Pharmacy Technician preferred
• High school diploma or GED required
• Strong phone skills
• Highly proficient in Microsoft Office particularly Excel and Word
• Able to quickly learn other database programs and able to extract relevant information
• Strong organizational and interpersonal skills

Responsibilities

• Interpret and enter prescriptions
• Clarify prescription orders with pharmacist and/or clinician as appropriate
• Label and fill prescriptions for the pharmacist to verify
• Perform pharmaceutical calculations
• Identifies medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication
• Identify and assembling supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids
• Prepares medication for delivery to patients and departments
• Answers, resolves, and triages inbound inquiries
• Provides outbound therapy/medication adherence check-ups
• Secures refill prescriptions
• Resolves insurance related issues and assists patients with various forms of financial assistance
• Maintains pharmacy inventory including drug ordering and receiving
• Communicate directly with patients over the phone to assist them in the awareness of their medications
• Achieve operational objectives by inputting data, performing adjudication on test claims and preparing action plans for follow-up
• Manage, organize, and update relevant data using database applications
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards
• Identify trends, resolves problems; recommend improvements; implements change
• Actively participates in process improvement initiatives
• Acts as a value-added business partner to stakeholders throughout the organization
• Protects organization’s value by keeping information confidential
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Other duties as assigned

Preferred Qualifications

• Team player with strong personal and communication skills
• Discretion and confidentiality essential as position deals with highly sensitive and private data