Specialty Pharmacy Technician

Specialty Pharmacy Technician

Requirements

• Must be nationally certified and registered as a technician with the State of employment
• Strong phone skills
• Highly proficient in Microsoft Office particularly Excel and Word
• Able to quickly learn other database programs and extract relevant information
• Strong organizational and interpersonal skills
• High integrity
• Attention to detail
• Dependable
• Quality focus
• Empathetic
• Good listener/communicator
• High school diploma or GED required

Responsibilities

• Interpret and enter prescriptions
• Clarify prescription orders with pharmacist and/or clinician as appropriate
• Label and fill prescriptions for the pharmacist to verify
• Perform pharmaceutical calculations
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication
• Identify and assemble supplies necessary for select medications such as sharps containers, needles/syringes, alcohol swabs, Band-Aids
• Prepare medication for delivery to patients and departments
• Answer, resolve, and triage inbound inquiries
• Provide outbound therapy/medication adherence check-ups
• Secure refill prescriptions
• Resolve insurance related issues and assist patients with various forms of financial assistance
• Maintain pharmacy inventory including drug ordering and receiving
• Communicate directly with patients over the phone to assist them in the awareness of their medications
• Achieve operational objectives by inputting data, performing adjudication on test claims and preparing action plans for follow-up
• Manage, organize, and update relevant data using database applications
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards
• Identify trends, resolve problems; recommend improvements; implement change
• Actively participate in process improvement initiatives
• Act as a value-added business partner to stakeholders throughout the organization
• Protect organization’s value by keeping information confidential
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Other duties as assigned

Preferred Qualifications

• 5+ years’ experience as a Pharmacy Technician preferred