Specialty Pharmacy Liaison

Specialty Pharmacy Liaison

Requirements

• Registered pharmacy technician with a State and certified as a CPhT
• 2-3 years of experience as a Pharmacy Technician required, 4-5 years preferred
• Strong interpersonal communication skills
• Exceptional phone skills
• Comfortable with proactively engaging patients telephonically
• Comfortable reaching out to on-site clinicians, payors, and pharmacies telephonically
• Highly proficient in Microsoft Office, particularly Excel and Word
• Strong organizational skills
• Ability to sit and/or stand with focus at a workstation for a long period of time
• Discretion and confidentiality essential as position deals with highly sensitive and private data

Responsibilities

• Provide ‘legendary’ care to hospital patients by providing a full suite of custom medication management services
• An off-site member of the clinic team providing prior authorization, financial assistance, patient medication on-boarding services, and patient refill/renewal support
• Educate prospective pharmacy patients on how the hospital pharmacy serves patients and improves their overall care
• Handle all medication needs of patients
• Grow the specialty pharmacies patient population by strictly adhering to Shields’ programs and processes with enthusiasm and purpose
• Resolve insurance related issues, complete benefit investigations, including prior authorizations (PAs) as an agent of the provider
• Review the patients need for financial assistance and secure financial assistance when needed and available
• Document patient information within the hospital EMR, Therigy and all Shields proprietary tools as required
• Ensure that patients remain on track with medication regimens- outbound therapy/medication adherence check-ups; refill prescription, etc.
• Secure prescription renewals
• Communicate directly with patients to assist them in the awareness of their medications
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication
• Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids
• Answer, resolve and triage inbound inquiries
• Achieve operational objectives by inputting data, performing adjudication on test claims and preparing action plans for follow-up
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards
• Actively participate in process improvement initiatives
• Protect organization’s value by keeping information confidential
• Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations
• Other duties as assigned.

Preferred Qualifications

• Experience and knowledge in working in one or more of the following disease states: transplant, hepatitis C, infectious disease (including HIV), diabetes, MS, oncology