Spécialiste du soutien à la clientèle – /Customer Support Specialist
| Company | Plusgrade |
|---|---|
| Location | Montreal, QC, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Contract |
| Degrees | |
| Experience Level | Mid Level |
Requirements
- 3+ years contact center experience, preferably in an email/chat/phone environment
- High level of comfort with technology and troubleshooting complex situations
- Excellent interpersonal, communication skills and ability to work cross-functionally with team members of varying technical backgrounds
- Comfortable operating within an environment with changing priorities
- Proactive attitude and ability to quickly grasp new concepts
- Strong organizational skills, attention to detail, and critical thinking
- Proficiency in adapting communication style to unique support scenarios
- Excellent attendance record
Responsibilities
- Respond with urgency to inquiries from customers/partners via email and telephone on transaction-related issues or errors, escalating to the appropriate internal/external stakeholders
- Track and follow up on outstanding issues, keeping stakeholders informed of their status
- Develop and nurture customer relationships through your communications
- Report any trending issues
- Make recommendations to update and build internal knowledge bases (FAQs/Processes/Contact information)
Preferred Qualifications
-
No preferred qualifications provided.