Specialist – Unwinds

Specialist – Unwinds

Requirements

• Clear, concise and professional written and oral communications and interpersonal skills.
• Comfortable with legal jargon and ability to identify legal risks based on defined process and procedures
• Strong time management and organizational skills, and ability to maintain a consistent and positive demeanor in a fast-paced work environment
• Professional and persuasive communication skills
• Ability to prioritize and multi-task to ensure the achievement of assigned performance objectives
• Ability to effectively apply professional acumen and communication skills to favorably resolve issues escalated from internal and external customers
• Ability to drive departmental compliance with FDCPA requirements
• Knowledge of collection policies/procedures including skip tracing and the Fair Debt Collection Practices Act (FDCPA), and local state repossession law
• Self-motivated with strong decision-making capabilities; ability to self-start
• Ability to work in an accurate, detail-oriented and highly productive manner

Responsibilities

• Complete a thorough review of delinquent accounts before creating an order for repossession
• Review unwinds paperwork submitted to ensure 100% accuracy while partnering with DriveTime dealership to return documents and make any necessary updates
• Once recovered, coordinate the transportation between the repossession vendor and dealership
• Utilize sound judgment when necessary to have the drop location updated by the dealership
• Partner with the DriveTime dealership to complete vehicle inspection
• Undo loans, calculate and assist in processing refunds owed to customers in a timely manner
• Assist management in reviewing vehicle damages for escalation
• Send documentation to customers to outline the unwind process and the impacts to the customer
• Work within our servicing platform as system of record for customer information and payment schedules as well as other systems to assign and monitor recovery efforts
• Assign and communicate status updates on Carvana assignments to the appropriate point of contact
• Performs other related duties as assigned

Preferred Qualifications

• High School Diploma, GED, or equivalent certification
• Experience with Microsoft Office such as Excel, Outlook and Word
• 2+ years of experience in loss mitigation, collections, and/or financial services; administrative or data entry experience preferred
• Associate degree or bachelor’s degree in business or related field may be used as a proxy for experience