Specialist – Patient Scheduling and Logistics

Specialist – Patient Scheduling and Logistics

Requirements

• Bachelor’s degree plus 3+ years of relevant experience
• Experience in a customer facing role
• Experience with cellular therapy supply chain preferred (i.e., manufacturing, clinical or transplant center operations)

Responsibilities

• Coordinate patient and donor scheduling activities with transplant centers, donor centers and Orca Bio’s manufacturing, logistics, and clinical operations teams.
• Collaborate with Orca Bio’s medical, manufacturing, and clinical operations teams to allocate manufacturing capacity according to the needs of transplant centers and business priorities. Ensure alignment across teams when priorities shift.
• Partner with the clinical operations team to drive timely completion of patient onboarding and study enrollment requirements, including data entry and task completion within Orca Bio’s scheduling system.
• Support patient onboarding and enrollment activities for investigator-led trials. Design and implement custom processes for new studies as needed.
• Actively monitor the entire vein-to-vein process, including collection, delivery, transportation and manufacturing activities for patient treatments. Serve as the central control point to communicate critical information across stakeholders and ensure timely resolution of issues by the appropriate teams.
• Collect, manage and analyze patient scheduling data within Orca Bio’s scheduling system. Develop dashboards, apply basic statistical techniques and present findings to leadership.
• Facilitate regular status update meetings with high-enrolling clinical centers, donor groups and Orca Bio’s internal teams. Maintain agendas, minutes and drive the completion of action items.
• Own Orca Bio’s scheduling system by training and onboarding transplant center staff and internal teams. Manage system improvement efforts, providing subject matter expertise and release oversight. Ensure user facing documentation is up to date.
• Maintain donor and patient scheduling tools, including Orca Bio’s site facing slot calendar and unrelated donor tracker.
• Assist with process improvement initiatives, including the implementation and execution of pilots to test Orca Bio’s commercial ordering processes.
• Proactively identify opportunities to improve patient and donor scheduling processes and design and implement solutions to enhance efficiency.
• Assist with strategic projects as required.

Preferred Qualifications

• Experience with cellular therapy supply chain preferred (i.e., manufacturing, clinical or transplant center operations)