Specialist – New Restaurant Opening Trainer

Specialist – New Restaurant Opening Trainer

Requirements

• Accredited certification or degree in Business, Education, Communications, or related discipline, or equivalent professional experience
• 1-2 years’ of restaurant management experience
• 2-3 years’ professional-level training experience in all aspects of restaurant operations
• 3 or more years of experience with opening new restaurants
• Strong verbal, written, and interpersonal communication skills
• Strong attention to detail
• Good analytical and problem-solving skills
• Previous experience at creating professional training tools and assets
• Ability and desire to work effectively in a fast-paced, highly collaborative environment
• Ability to prioritize, multi-task and meet critical deadlines
• Ability to interact in a positive manner with stakeholders at various levels within an organization and display strong customer service skills, diplomacy, and tact
• Ability to understand and communicate quickly and accurately
• Demonstrated ability to effectively train people with a wide variety of experience and skills
• Intermediate knowledge of Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint
• Familiarity with one or more with web-based meeting and/or instructional platforms such as WebEx, Microsoft Teams, or AdobeConnect

Responsibilities

• Collaborates with franchisees and/or company leadership to identify training needs for new restaurant openings.
• Develops and recommends strategies to improve new restaurant opening training programs and trainer capabilities.
• Coordinates and facilitates virtual and in-person workshops to develop the knowledge and skills of New Restaurant Opening Trainers.
• Coordinates and participates in calls, webinars, and meetings with new restaurant opening stakeholders to collaborate and provide guidance on new restaurant opening training strategy, programs, and execution.
• Participates in and/or leads the development of training tools, services, and initiatives to drive new and existing operations and marketing programs for new restaurant openings.
• Implement and integrate new initiatives and new or revised standard operating procedures into the new restaurant opening training program.
• Revises and maintains training materials, process and procedure manuals, and resources for new restaurant openings.
• Partner with field support personnel to identify the quantity and locations of training restaurants needed to support the development of new restaurant opening trainers.
• Designates New Restaurant Opening Trainer training locations and guides the Training Restaurant leadership in the successful position training of new New Restaurant Opening Trainers.
• Coordinates and schedules in-restaurant training at designated training restaurants and/or new restaurants in training for new New Restaurant Opening Trainers.
• Plans, manages, and communicates logistics for New Restaurant Opening Contract Trainer project assignments.
• Prepares new restaurant opening trainers to deliver training and execute standard operating procedures (SOP).
• Utilizes data and information to evaluate the results and effectiveness of the new restaurant opening training programs and provides solutions to drive the quality execution of the programs.
• Serves as a New Restaurant Opening Training Team Leader or Position Trainer as needed.
• Performs other responsibilities associated with New Restaurant Opening Training as needed.

Preferred Qualifications

No preferred qualifications provided.