Specialist III

Specialist III

Requirements

• High school diploma or equivalent
• Minimum two years of experience in vehicle title management
• Minimum two years of experience in preferably in auto finance or installment loan, specifically with focus in title management
• Ability to work independently and as a team member while using critical thinking and sound judgment in decision making
• Experience with customer correspondence. Exceptional accuracy and attention to detail a must.
• Preferably within auto finance or installment loan servicing
• Ability to solve difficult problems with effective solutions
• Proficient verbal and written communication skills
• Able to work well under pressure and continue to complete daily or regular tasks consistently
• High-degree of organizational skills, sharp ability to learn quickly, and strong overall knowledge of titling
• Able to work a flexible schedule which may include overtime, as needed
• Working knowledge of MS Word and Excel
• Must be detail oriented and have a strong ability to multitask
• Excellent customer service skills; experience working directly with dealerships is a plus
• Customer Service attitude with strong problem-solving skills
• Honest with a strong work ethic, unscheduled absences are rare, always punctual
• Experience with Dealertrack and/or F&I Express is a plus

Responsibilities

• Perform all responsibilities in accordance with the company’s competencies, compliance, regulatory and information protection requirements
• Maintain regular follow-up with dealerships in the recovery of lien perfection documents
• Establish and maintain strategic and excellent relationships with our internal sales team and dealer network
• Review and remediate issues and exceptions
• Communicate effectively and regularly via written and verbal communication for the follow-up in the title management processes
• Perform data entry throughout various processes and ensure all documentation is maintained in an organized and secure manner
• Administer title processes and lien perfection follow-up as needed
• Field inbound and outbound communication and answer title-related questions as needed
• Ensure that all internal departments and external stakeholders receive prompt, efficient, courteous, and professional service, including follow through to resolution
• Maintain superior relationships with our dealership partners, suppliers, and customers
• Escalate issues promptly with management and internal sales team as applicable
• Maintain a thorough knowledge of titling laws and regulations for each state. Work with title suppliers, DMV offices, and research state titling requirements, as needed
• Record and maintain tracking of dealer performance in regard to title maintenance
• Perform monthly meetings with the RSM to discuss outstanding titles
• Ensure all documentation is maintained in an organized and secure manner
• Administer other title management processes and assist the team as assigned
• Manage inbound and outbound calls from dealers and customers as needed
• Create 2 or more job aids for team processes
• Maintain superior relationships with our dealership partners, suppliers, and customers
• Administer other title management processes and assist the team as assigned
• Manage inbound and outbound calls from dealers and customers as needed
• Process Substitution of Collateral requests as needed
• Process the filing, research and termination of UCC filings
• Manage Dealer or Customer Escalation calls
• Build and maintain a relationship with the RSMs and BDRs
• Process State to State transfers
• Create and distribute the Title release report
• SME for Bankruptcy and charge off releases for legal
• Research and close out Title release issues by contacting the dmv, dealer, insurance company and/or customer
• Complete Salesforce requests
• Act as back up on mail sorting
• Process and send titles to Auction

Preferred Qualifications

• Experience with Dealertrack and/or F&I Express is a plus