Specialist – Aftersales Service Operations
| Company | Scout Motors |
|---|---|
| Location | Novi, MI, USA, Columbia, SC, USA |
| Salary | $100000 – $120000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level |
Requirements
- Bachelor’s Degree, or equivalent combination of education and experience.
- 4+ years of professional experience in Aftersales / Collision / Insurance within a fast-paced environment, preferably in the Automotive Industry.
- Experience with process improvement methodologies such as Lean or Six Sigma.
- Knowledge of industry-specific regulations and standards.
- Strong organizational skills and attention to detail, with the ability to manage multiple projects and deadlines simultaneously.
- Intermediate Excel Skills: Advanced Formulas, Data Analysis, Data Validation, Chart Creation.
Responsibilities
- Connect with key internal stakeholders and external partners, including suppliers and Volkswagen Group entities to define processes, requirements, and deliverables that align to the Scout way.
- Develop strategic Collision & Insurance partnerships that ensure high quality repairs, exceptional innovative solutions, streamline operations, and achieve mutual growth.
- Work with stakeholders and suppliers to oversee contracts by initiating requests for quotations, developing statements of work, conducting proposal meetings, evaluating quotations, and securing approvals.
- Identify Key Performance Indicators that set clear objectives that may be tracked throughout the organization to manage program efficiency.
- Ensure all partner facilities comply with local, state, and federal regulations, as well as company policies.
- Collaborate with technical service and training to ensure collision procedures are properly documented, and training is provided efficiently to respective partners and stakeholders.
- Demonstrates exceptional communication skills by clearly conveying information, actively listening, and engaging with diverse audiences.
- Independently manage projects from initiation to completion in a global and multicultural setting, ensuring all goals are met and stakeholders are satisfied.
- Contribute to budget planning and oversee expense management.
Preferred Qualifications
- German language proficiency is a bonus and will contribute to success in the role.