Special Credits Sr Spec II – Scra

Special Credits Sr Spec II – Scra

Requirements

• High school diploma or GED.
• Strong organization and prioritization skills.
• Excellent communication and listening skills to effectively interact with customers and internal teams.
• Strong attention to detail, ensuring accuracy and thoroughness in all tasks.
• Proficiency in Microsoft Word, Excel, and Outlook applications.
• Analytical and problem-solving skills to address customer inquiries and resolve issues.

Responsibilities

• Mitigate loss by contacting customers or locating vehicles to address any risk to our collateral.
• Contact customers and third parties to determine their intent with collateral and collect payments as required.
• Assess the level of risk associated with each account to determine an appropriate course of action.
• Operate in a call center environment, handling inbound and outbound calls.
• Collaborate with other internal departments to ensure process flows as required.
• Demonstrate excellent communication, negotiation, and decision-making skills while engaging with our customers.
• Manage a portfolio of accounts that are 0 to 120+ days delinquent or charged off, where applicable.
• Utilize skip tracing and collection tools to locate customers and determine intent.
• Communicate effectively and professionally.
• Perform data input and reporting requirements.
• Determine and identify military affiliation.

Preferred Qualifications

• Previous auto experience and prior military background are helpful.
• Comfortable in a fast-paced, consistently changing environment.
• Basic skip tracing experience is strongly preferred.
• At least 1 year of collection experience is strongly preferred.
• Ability to work overtime as required.