Spec – Customer & Sales
| Company | Baxter International |
|---|---|
| Location | Batesville, IN, USA |
| Salary | $48000 – $66000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High School Diploma or GED required
- Bachelor’s degree preferred
- Customer Service Experience preferred
- Strong verbal and written communication skills
- Demonstrated organizational skills and strong attention to detail
- Proven customer service skills with the ability to upsell
- Demonstrated ability to work in a fast paced environment
- Proficient in Microsoft Excel and Word
- JDE experience is a plus
Responsibilities
- Educate customer and sales representative on product portfolio, product features and additional accessories and services that are available.
- Maintain a knowledge base of products, services, and business ventures in order to answer inquiries or direct call to appropriate party.
- Enter proposals and purchase orders that are called or emailed in.
- Ensure appropriate pricing approval is given based on product line discount matrix.
- Audit proposal pricing to ensure correct pricing is being calculated through information system.
- Partner with production planning and distribution on product availability and delivery expectations to meet customers expected delivery.
- Handle all email inquiries directed to the Baxter website or Customer Service in-box.
- Review all contracts and purchase orders as specified in Contract Review QS05468 guidelines and standards for Revenue Recognition and Sarbanes Oxley standards.
- Adhere to and administer company policies and procedures, including Discount Approval and Credit Return Matrix’s.
- Achieve department service level goals through prompt and courteous phone skills.
Preferred Qualifications
- Customer Service Experience preferred
- JDE experience is a plus