SPA Supervisor

Proven experience in a supervisory role within a spa or wellness environment.
Diploma or certification in Spa Management, Hospitality, or a related field preferred.
Strong leadership and communication skills.
Knowledge of spa products, treatments, and protocols.
Ability to work flexible hours, including weekends and holidays.

Supervise daily operations of the spa including front desk, therapy rooms, and locker areas.
Ensure the highest standards of cleanliness, safety, and hygiene in all spa areas.
Lead and motivate spa team members including therapists, receptionists, and attendants.
Provide training, guidance, and performance feedback to spa staff.
Monitor spa inventory and ensure adequate supplies and product availability.
Manage bookings, guest inquiries, and complaints professionally and efficiently.
Support the implementation of promotions, packages, and marketing initiatives.
Ensure that all spa policies and procedures are consistently followed.
Assist in preparing work schedules and managing staffing to meet business demands.
Maintain accurate reports related to spa usage, sales, and staff performance.
Uphold excellent guest relations and resolve any issues or concerns swiftly.

No preferred qualifications provided.