Spa Director
| Company | Four Seasons |
|---|---|
| Location | Westlake Village, CA, USA |
| Salary | $122000 – $132000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- Excellent reading, writing and oral proficiency in the English language.
- Minimum 5 years management experience in a luxury Spa.
- Consistently exceeds expectations as Spa Director.
- Demonstrates superior knowledge of spa, wellness and holistic modalities.
- Thorough knowledge of 5-star service standards, effective application of spa staffing models, proven ability to create and implement spa service menus, effective retail management, successful marketing strategies, and demonstrated ability to project costs, revenue and to adhere to the budget that supports monthly / annual financials.
- High peer credibility.
- Successful candidate must possess legal work authorization in the United States.
Responsibilities
- Supervise all staff of spa and salon to ensure all day-to-day standards and procedures are adhered to and delivered at the highest level.
- Facilitate training and evaluations of all spa & salon staff.
- Ensure all administration duties including but not limited to payroll, scheduling and expense/supply are maintained and effective.
- Assist in training new staff for all positions.
- Assist in greeting guests/members at entrance and properly register all hotel guests and guests of members.
- Offer orientation of the facility.
- Assist in making spa reservations, check in spa guests, and offer recommendations or descriptions of spa services as necessary.
- Handle all member/guests interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
- Resolve customer complaints; assist customers in all inquiries in connection with membership or hotel services.
Preferred Qualifications
- Previous experience preferred as a hands-on therapist such as massage therapist, esthetician, acupuncturist etc.