Solutions Engineering Manager – Genesys
| Company | Capital Group |
|---|---|
| Location | Irvine, CA, USA, San Antonio, TX, USA |
| Salary | $142394 – $277138 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Expert or higher |
Requirements
- You have a bachelor’s degree in computer science, engineering, or a related technical field.
- You have at least 10 years of software engineering experience with expertise in contact center technology suite.
- You have a minimum of 3 + years of experience in migrating customers from Genesys On-prem to Cloud, ensuring seamless transitions and minimal disruption to operations.
- You have stakeholder management experience and can influence business decisions and strategy to lead to positive outcomes.
- You have experience acting as a problem solver, player/coach and are a culture contributor.
- You have proven experience developing technology roadmaps and cultivating innovative technology solutions.
- You are a technical expert with strong business insight. You are a go to leader of software engineering best practices.
- You have extensive technology vendor management experience. You’ve led technology direction, guidance and oversight of vendor solutions and integrations.
Responsibilities
- Oversee the contact center technology platform, ensuring smooth operations and continuous improvements.
- Accountable for delivery, fostering innovations, and managing stakeholder relationships.
- Drive the execution of the company’s vision, transforming customer and associate experiences.
- Identify and implement cutting-edge solutions to enhance efficiency and effectiveness.
- Manage and develop a high-performing team, providing guidance, support, and career development opportunities.
- Navigate complex challenges and drive the organization towards its strategic goals.
Preferred Qualifications
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No preferred qualifications provided.