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Solutions Engineer – Small Business
| Company | RingCentral |
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| Location | Denver, CO, USA |
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| Salary | $75600 – $108000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior |
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Requirements
- 5+ years of experience serving in the capacity of a Technical Sales Engineer in a SaaS (Software as a Service) environment, or equivalent, relevant experience.
- 3+ years of contact center experience, preferably with cloud contact centers.
- Fluent in English (both written and verbal).
- Excellent written and verbal communication skills.
- Excellent presentation and demonstration skills.
Responsibilities
- Provide pre-sales technical and sales support for accounts in assigned segment.
- Develop and maintain expert understanding of all RingCentral applications and products.
- Assist SE team with hardware and software lab testing.
- Assist with answering technical questions for Mass Market sales teams.
- Perform Proof of Concept (POC) onboarding support for Mass Market opportunities.
- Responsible for continued education on the platform and underlying technologies.
- Present ongoing product training for small business sales teams.
- Transfer industry, technical, and product knowledge to internal and external teams.
- Keep up-to-date on relevant competitive solutions, products and services.
- Develop advanced system configurations and implementations in response to customer needs and requirements.
- Manage all customer feature requests including documentation of customer requirements, prioritization of all customer requests within each account, and driving development of key features with the product team.
- Create and maintain a demo/tester environment for the RingCentral EX and CX portfolio, as well as key integrations.
- Actively participate as a SME for RingCentral products and technologies.
Preferred Qualifications
- Ability to provide technical leadership to the account team.
- Ability to teach other members of the team and act as a mentor as required.
- Requires an action oriented individual with a very strong initiative to be successful.
- Willingness to take ownership of accounts and account related actions.
- Must be able to coordinate across various groups and functional teams.
- Ability to complete job responsibilities with minimal supervision.
- Demonstrate ability to implement, drive and track projects.
- Ability to apply solutions, technology and products to a business opportunity.
- RingCentral product experience and/or relevant experience in key competitor offerings in technology area of emphasis are preferred.
- Knowledge and demonstrated operating experience in one or more of the following areas of specialization: Voice, Video, Mobile Communications, Fixed Mobile Convergence.
- Competitive knowledge including solution, technology and product offerings.
- Understanding and conversant about company, solutions and product strengths, weaknesses, opportunities and threats.
- Excellent analytical and problem solving skills.
- Excellent interpersonal skills and negotiating skills.
- Demonstrates the ability to excel at understanding and communicating complex technical solutions and issues.
- Experience in VoIP network architecture, products, protocols, and solutions a plus.
- Pre-Sales experience a plus.
- Strong telecommunications background (with telephony and Soft Switch emphasis preferred).
- Network Design background is a plus, but not required.
- Some understanding of software development technologies is desirable.
- Experience with telecommunications network design, architecture, and support is desirable.
- Strong understanding of VoIP and data networking protocols including: SIP, RTP, HTTP/S, etc.
