Solutions Engineer II

Company	ShipBob
Location	Washington, USA, Kansas, USA, Pennsylvania, USA, Oregon, USA, Iowa, USA, California, USA, Vermont, USA, Texas, USA, Jackson Township, NJ, USA, Florida, USA, Nevada, USA, South Carolina, USA, South Dakota, USA, Georgia, USA, Arizona, USA, Concord, NH, USA, Tennessee, USA, Virginia, USA, Minnesota, USA, Colorado, USA, Rhode Island, USA, Utah, USA, Kentucky, USA, New York, NY, USA, Wisconsin, USA, Maine, USA, Massachusetts, USA, North Carolina, USA, Oklahoma, USA, Missouri, USA, Ohio, USA, Louisiana, USA, Michigan, USA, Illinois, USA, Alabama, USA, United States, Idaho, USA
Salary	$63694 – $106156
Type	Full-Time
Degrees
Experience Level	Mid Level

Experience working with both technical and business stakeholders.
Outstanding written and verbal communication skills to clearly and efficiently articulate technical matters with business stakeholders and merchants.
Experience with one of the following domains: e-commerce platforms, order management systems, inventory management, WMS, TMS, supply chain, logistics.
Experience using APIs, SQL or with an embedded system, scripting languages (Ruby or Python).
High EQ and natural interpersonal skills. A connector and expert communicator who will ‘close the distance’ between Merchant Success, our merchants, and internal stakeholders.
Established track record of managing initiatives, working cross-functionally to achieve goals, and succeeding in a team environment.
Comfortable in a fast-paced, ambiguous environment that requires excellent time management and prioritization skills.
Solid project management skills and ability to run multiple projects simultaneously.
Ability to function independently and in a team environment.

Understand merchants’ goals and design a solution that meets the merchant’s objectives and technical requirements.
Gain and maintain a deep understanding of merchants’ technical solutions/environment.
Develop a technical vision and implementation roadmap that enables a strategic and on budget product rollout for the merchants.
Execute on the Implementation roadmap by partnering with the Implementation Specialists.
Assist in various sales stages, including completion of RFPs and vendor assessments.
Maintain proficiency in industry trends, ShipBob’s service offerings, value propositions, and case studies.
Build Solutions Engineering best practices to ensure scalability of the team with documentation, process optimization, and cross-training.
Maintain awareness of product roadmap and new product features to evangelize with customers and deliver customer feedback to our product management team.
Additional duties and responsibilities as necessary.