Solutions Engineer

Solutions Engineer

Requirements

• 5+ years of sales engineering, solution consulting, or similar role, preferably working with a technical enterprise product.
• 3+ years managing relationships with mid-market and/or large enterprise organizations.
• Ability to design and develop technical prototypes to validate concepts, demonstrate feasibility, and accelerate product development.
• Experience partnering with Account Executives to run technical deal cycles with Enterprise customers.
• Experience working with customers with multiple stakeholders, and managing success programs.
• A consultative approach with solving your customer’s business challenges and having a track record of successfully overcoming technical objections.

Responsibilities

• Partner with Account Executives to navigate complex, multi-stakeholder deal cycles with C-level executives.
• Create and demo custom environments based off of customer industry and line of business.
• Gather and relay customer feedback to internal stakeholders, and identify themes across customers to incorporate into product planning.
• Perform customer facing activities including creating and implementing customer success plans that outline goals, potential challenges, KPIs, and timelines.
• Anticipate at-risk renewals or user churn and collaborate with the relevant internal teams to devise corrective action plans.
• Develop ROI, business justification reports, business review presentations, customer testimonials, and case studies.

Preferred Qualifications

• You want to make a big difference in the industries that keep our world going: Your work will have a real impact – i.e. making sure our economy keeps running, food reaches stores, highways are functional, helping sick people get to the hospital, and making businesses successful.
• You’re excited about the opportunity here: Our big goal to optimize and bring AI to important parts of the global economy needs your full attention and your best ideas for our customers.
• You are naturally curious: Success in this industry comes from understanding the complex pain points of customers in various verticals, which could be a grocery delivery company or an ambulance transportation provider. The more you know, the more you connect with customers who care about this.
• You think rejection is a pathway to success: In this role, you will be told no, a lot during the day. You need to have resilience to keep calling again and again. You approach everything with a learning mindset and know there is a payoff for all the knowledge you are building.
• You’re in control of your career here: If you work hard, you will move very fast within Boon, sometimes multiple times within a year. Our team is set up for success, and we have a culture that encourages fast career growth. You’ll have lots of chances to try new things and get really good at what you do, in a fast-growing environment.
• You want to be on a winning team: At Boon, we win together, celebrate together, and help each other out. You’ll be part of a great team that pushes you to do your best.
• You genuinely care about your customers: We are disrupting a traditional industry with efficiency that they haven’t experienced before, this requires trust and relationship building and customers will work with you if they know you truly care.