Solutions Consultant – Driving Value & Insights

Solutions Consultant – Driving Value & Insights

Requirements

• 5+ years in a customer-facing, technical consulting, technical account management, customer success or solutions engineering role in a SaaS environment.
• Experience working with analytics platforms such as NPAW, MUX, Amplitude, Mixpanel, Quantum Metric, Content Square or Adobe Analytics.
• Strong communication and relationship-building skills—you know how to engage stakeholders at all levels.
• Demonstrated success in helping customers turn data into action, ideally in a product-led analytics or observability context.
• Passion for teaching, problem-solving, and continuous learning.
• Approximately 20% travel required, based on business needs.

Responsibilities

• Drive customer outcomes that lead to successful renewals and expansions by aligning use case delivery with business goals and demonstrating ongoing value.
• Lead onboarding and discovery to understand customer goals, map use cases, and drive time-to-value.
• Deliver engaging, narrative-driven presentations that connect Conviva’s platform to customer impact.
• Train and enable users across roles—from engineering to executive—to build lasting platform expertise and trust.
• Collaborate with Product, and Engineering to close feedback loops and influence roadmaps.
• Leverage product analytics, observability metrics, and customer data to surface insights that drive growth and retention.
• Actively identify expansion opportunities by understanding product usage trends and customer pain points.
• Produce RCA reports, QBRs, and best practices documentation that reinforce Conviva’s value proposition.

Preferred Qualifications

• Background in media streaming, OTT, or video QoE platforms.
• Experience with scripting (e.g., Python, JS) or integrating APIs.
• Hands-on experience with statistical methods, SQL, or data visualization.
• Familiarity with A/B testing frameworks or digital optimization tools.