Solutions Consultant

Strong analytical and problem solving skills paired with a persistent, proactive, results-oriented mindset
Ability to effectively drive integrations between Flexport, our customers and the ERP, TMS, WMS and / or systems they rely on
Familiarity with transmission protocols (FTP, SFTP, AS2, etc.), payload / file formats (JSON, XML, delimited files, etc.)
Work well with cross-functional teams and provide project leadership
Initiative and positive attitude with a desire to learn and seek answers independently
Ability to manage multiple priorities and projects with organizational and time-management skills
Excellent verbal and written communication
Bachelor’s degree in a technical field or relevant work experience
3+ years of work experience
Willingness to travel (up to 25%)

Own the end-to-end delivery for common integrations including purchase order, booking, advanced shipping notification, shipment milestone, freight invoice and more
Participate in functional requirements gathering and own project requirements design, functional testing and operations impact deliverables for complex integration projects
Share functional insights and nuances about different freight forwarding scenarios that might impact a given customer’s integration with Flexport Ecosystem peers
Collaborate with the Account Management and Global Operations teams to review, update and socialize SOP changes for integrated customers
Work closely with Solutions Engineers to create the business objects (Quotes, Bookings, Shipments, Invoices, etc..) necessary to facilitate integration testing across various functional scenarios
Facilitate User Acceptance Testing across end-users including the customer and Client Solutions ensuring successful testing and approval prior to integration go-live
Partner with Client Solutions in your region / time-zone to help drive successful adoption of integrated solutions, assist in triage / diagnosis of integration issues, and aggregate feedback to recommend improvements / feature requests to applicable teams
Partner with Account Executives in your region/time-zone, ensuring they have requisite support in navigating integration related requests from their customers throughout the pre-sales process