Solutions Consultant

Continuous learner looking to be challenged with new product capabilities and customer use cases
Natural curiosity leading to a deep understanding of the client challenges
Knowledge of JavaScript, APIs, file transfer systems
Creative thinker with strong problem-solving skills
Excellent verbal and written communication with ability to command engagement at an executive level
In-depth understanding of SaaS platforms and digital marketing solutions
Ability to communicate complex technical information to a non-technical audience and make complex solutions simple
Consistent and detailed approach to preparation and team collaboration
Bachelor’s degree or equivalent experience required
5+ years working in a customer facing role at a digital marketing or technology company. Familiarity of affiliate and/or digital marketing industry preferred
Proven performance in a pre-sales support role selling a SaaS solution through demonstrations, drafting RFP responses, and onboarding sales executives

Core member of the account team working with customers and prospects during sales cycles to inspire use cases and build confidence in impact.com products and integrations
Conduct discovery sessions with clients to document customer current and future states as well as technical requirements, positive business outcomes and the metrics they use to measure them
Design solution plan and technical integration documentation to address customer requirements that can be transitioned to onboarding and CS teams to ensure continuity throughout the customer lifecycle
Lead technical sales activities including: development of technical assets for pipeline generation campaigns, creating and delivering presentations, platform demonstrations, scoping technical solutions and technical validation form, facilitating working sessions with prospects using our product and advising on proof of concept activations
Draft technical RFP responses and project manage technical and security questionnaire responses in a timely manner
Collaborate with product teams to aggregate and share customer and industry requests for product roadmap, articulate product vision to customers/prospective clients and maintain expertise of latest product innovation and enhancements
Create re-usable content that can be used across the broader sales and solutions organization