Solutions Consultant

Solutions Consultant

Requirements

• 1-2 years of sales, marketing, or social media management experience.
• College or university degree/diploma (or have equivalent industry experience).
• Working proficiency in Hootsuite, Salesforce, G Suite Applications, and video conferencing software, or the ability to quickly learn and understand new software.
• An aptitude for explaining how solutions work.
• Curiosity for how businesses in various industries operate.
• Ability to understand and articulate our most common social use cases in marketing, advocacy and service.
• Knowledge of Digital Marketing / Social Media Management Solutions.
• Clear, concise, and confident presentation skills with a competence in storytelling.
• The ability to take complex technical features and explain them to a non-technical audience.
• Proven track record of meeting business objectives or defined targets.
• Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs.
• Creativity and Innovation: Seeks new and better ways of doing things, generates original and imaginative ideas, products, or solutions.
• Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs.
• Decision Making: Consistently chooses the best course of action (from a number of alternatives) to address business problems and/or opportunities.
• Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action.
• Problem Solving: Uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems.
• Resilience, Tolerance for Change/Ambiguity: Can effectively cope with change, finding ways to advance work and projects.
• Self Development: Is personally committed to, and actively works to continuously improve.

Responsibilities

• Partner with our sales team on net new and upsell opportunities, serving as the go-to technical advisor throughout the sales process.
• Contribute to personal, sub-regional and regional targets.
• Participate in discovery sessions with practitioners and team leaders to uncover key requirements, challenges and opportunities in their organization.
• Deliver concise, compelling, value-based presentations and product demos, typically at social media practitioner level.
• Maintain an in-depth and up-to-date understanding of features and upcoming releases for Hootsuite, Talkwalker, and Partner products by actively attending product councils and learning sessions.
• Share learnings from experiences, training and external sources with colleagues in the regional Solutions & Innovation team via regular team meetings and through team collaboration tools.

Preferred Qualifications

• Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected.